{"id":243,"date":"2024-10-14T11:12:19","date_gmt":"2024-10-14T09:12:19","guid":{"rendered":"https:\/\/www.almegautbildning.se\/?p=243"},"modified":"2025-07-01T10:41:09","modified_gmt":"2025-07-01T08:41:09","slug":"huvudmannens-klagomalshantering","status":"publish","type":"post","link":"https:\/\/www.almegautbildning.se\/2024\/10\/14\/huvudmannens-klagomalshantering\/","title":{"rendered":"Huvudm\u00e4nnens klagom\u00e5lshantering"},"content":{"rendered":"<div class=\"wp-block wp-block-core-paragraph\">\n<p>Klagom\u00e5lshanteringen kan ocks\u00e5 ge viktig information till huvudmannens och<br>f\u00f6rskolan eller skolans kvalitetsarbete, vilket kan bidra till h\u00f6gre kvalitet i<br>verksamheterna f\u00f6r alla barn och elever.<\/p>\n<\/div>\n\n<div class=\"wp-block wp-block-core-paragraph\">\n<p>Lagstiftningen s\u00e4ger att huvudmannen ska ha ett system och rutiner f\u00f6r<br>klagom\u00e5lshantering, med preciserar inte hur systemet ska se ut. Varje huvudman ska, utifr\u00e5n sina<br>f\u00f6ruts\u00e4ttningar, avg\u00f6ra p\u00e5 vilket s\u00e4tt som informationen om klagom\u00e5lsrutinerna<br>ska l\u00e4mnas och hur klagom\u00e5lshanteringen ska organiseras.<\/p>\n<\/div>\n\n<div class=\"wp-block wp-block-core-paragraph\">\n<p>Baserat p\u00e5 lagstiftningen och bepr\u00f6vad erfarenhet finns dock ett<br>antal k\u00e4nnetecken som generellt sett kan anses k\u00e4nneteckna en v\u00e4l fungerande<br>klagom\u00e5lshantering:<\/p>\n<\/div>\n\n<div id=\"block-iconlist-block_10b41bcd9ef92369d2502946a67f9d12\" class=\"block-iconlist\">\n      <ul class=\"Iconlist\">\n                            <li class=\"Iconlist__listitem\">\n            <div class=\"Iconlist__icon\">\n              <svg class='icon icon--paper'  width=\"48\" height=\"48\" viewBox=\"0 0 48 48\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M38 8H6V46H38V8Z\" class=\"line\" stroke=\"black\" stroke-width=\"3\" stroke-miterlimit=\"10\" stroke-linecap=\"square\"\/>\n<path d=\"M10 2H44V42\" class=\"line\" stroke=\"black\" stroke-width=\"3\" stroke-miterlimit=\"10\" stroke-linecap=\"square\"\/>\n<path d=\"M14 18H30\" class=\"line\" stroke=\"black\" stroke-width=\"3\" stroke-miterlimit=\"10\" stroke-linecap=\"square\"\/>\n<path d=\"M14 26H30\" class=\"line\" stroke=\"black\" stroke-width=\"3\" stroke-miterlimit=\"10\" stroke-linecap=\"square\"\/>\n<path d=\"M14 34H22\" class=\"line\" stroke=\"black\" stroke-width=\"3\" stroke-miterlimit=\"10\" stroke-linecap=\"square\"\/>\n<\/svg>\n\n              <\/div>\n            <div class=\"Iconlist__content\">\n              <p>Information om klagom\u00e5lshanteringen \u00e4r tillg\u00e4nglig och tydlig<\/p>\n\n            <\/div>\n          <\/li>\n                            <li class=\"Iconlist__listitem\">\n            <div class=\"Iconlist__icon\">\n              <svg class='icon icon--list'  width=\"44\" height=\"44\" viewBox=\"0 0 44 44\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path class=\"fill\" d=\"M41.25 6.1875L17.875 6.1875C17.4625 6.1875 17.1875 6.4625 17.1875 6.875C17.1875 7.2875 17.4625 7.5625 17.875 7.5625L41.25 7.5625C41.6625 7.5625 41.9375 7.2875 41.9375 6.875C41.9375 6.4625 41.6625 6.1875 41.25 6.1875Z\" fill=\"#E26A34\"\/>\n<path class=\"fill\" d=\"M41.25 21.3125L17.875 21.3125C17.4625 21.3125 17.1875 21.5875 17.1875 22C17.1875 22.4125 17.4625 22.6875 17.875 22.6875L41.25 22.6875C41.6625 22.6875 41.9375 22.4125 41.9375 22C41.9375 21.5875 41.6625 21.3125 41.25 21.3125Z\" fill=\"#E26A34\"\/>\n<path class=\"fill\" d=\"M41.25 36.4375L17.875 36.4375C17.4625 36.4375 17.1875 36.7125 17.1875 37.125C17.1875 37.5375 17.4625 37.8125 17.875 37.8125L41.25 37.8125C41.6625 37.8125 41.9375 37.5375 41.9375 37.125C41.9375 36.7125 41.6625 36.4375 41.25 36.4375Z\" fill=\"#E26A34\"\/>\n<path class=\"fill\" d=\"M11 2.0625L2.75 2.0625C2.3375 2.0625 2.0625 2.3375 2.0625 2.75L2.0625 11C2.0625 11.4125 2.3375 11.6875 2.75 11.6875L11 11.6875C11.4125 11.6875 11.6875 11.4125 11.6875 11L11.6875 2.75C11.6875 2.3375 11.4125 2.0625 11 2.0625Z\" fill=\"#E26A34\"\/>\n<path class=\"fill\" d=\"M11 17.1875H2.75C2.3375 17.1875 2.0625 17.4625 2.0625 17.875L2.0625 26.125C2.0625 26.5375 2.3375 26.8125 2.75 26.8125H11C11.4125 26.8125 11.6875 26.5375 11.6875 26.125L11.6875 17.875C11.6875 17.4625 11.4125 17.1875 11 17.1875Z\" fill=\"#E26A34\"\/>\n<path class=\"fill\" d=\"M11 32.3125H2.75C2.3375 32.3125 2.0625 32.5875 2.0625 33L2.0625 41.25C2.0625 41.6625 2.3375 41.9375 2.75 41.9375H11C11.4125 41.9375 11.6875 41.6625 11.6875 41.25L11.6875 33C11.6875 32.5875 11.4125 32.3125 11 32.3125Z\" fill=\"#E26A34\"\/>\n<\/svg>\n\n              <\/div>\n            <div class=\"Iconlist__content\">\n              <p>Det finns tydliga rutiner f\u00f6r klagom\u00e5lshanteringen<\/p>\n\n            <\/div>\n          <\/li>\n                            <li class=\"Iconlist__listitem\">\n            <div class=\"Iconlist__icon\">\n              <svg class='icon icon--checklist'  width=\"48\" height=\"48\" viewBox=\"0 0 48 48\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M3 27L12 36L36 6\" class=\"line\" stroke=\"black\" stroke-width=\"3\" stroke-miterlimit=\"10\" stroke-linecap=\"square\"\/>\n<path d=\"M46 14H42\" class=\"line\" stroke=\"black\" stroke-width=\"3\" stroke-miterlimit=\"10\" stroke-linecap=\"square\"\/>\n<path d=\"M46 23H35\" class=\"line\" stroke=\"black\" stroke-width=\"3\" stroke-miterlimit=\"10\" stroke-linecap=\"square\"\/>\n<path d=\"M46 32H28\" class=\"line\" stroke=\"black\" stroke-width=\"3\" stroke-miterlimit=\"10\" stroke-linecap=\"square\"\/>\n<path d=\"M46 41H21\" class=\"line\" stroke=\"black\" stroke-width=\"3\" stroke-miterlimit=\"10\" stroke-linecap=\"square\"\/>\n<\/svg>\n\n              <\/div>\n            <div class=\"Iconlist__content\">\n              <p>Hanteringen av \u00e4renden \u00e4r \u00e4ndam\u00e5lsenlig<\/p>\n\n            <\/div>\n          <\/li>\n                            <li class=\"Iconlist__listitem\">\n            <div class=\"Iconlist__icon\">\n              <svg class='icon icon--utbildning'  width=\"48\" height=\"48\" viewBox=\"0 0 48 48\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M44.5331 3.4668L31.3333 16.6667\" class=\"line\" stroke=\"black\" stroke-width=\"2.74997\" stroke-miterlimit=\"10\" stroke-linecap=\"square\"\/>\n<path d=\"M15.2002 16.667H24.0001\" class=\"line\" stroke=\"black\" stroke-width=\"2.74997\" stroke-miterlimit=\"10\" stroke-linecap=\"square\"\/>\n<path d=\"M15.2002 25.4668H32.8\" class=\"line\" stroke=\"black\" stroke-width=\"2.74997\" stroke-miterlimit=\"10\" stroke-linecap=\"square\"\/>\n<path d=\"M24.0002 35.7334V44.5333\" class=\"line\" stroke=\"black\" stroke-width=\"2.74997\" stroke-miterlimit=\"10\" stroke-linecap=\"square\"\/>\n<path d=\"M19.6004 35.7334L10.8005 46\" class=\"line\" stroke=\"black\" stroke-width=\"2.74997\" stroke-miterlimit=\"10\"\/>\n<path d=\"M28.4004 35.7334L37.2003 46\" class=\"line\" stroke=\"black\" stroke-width=\"2.74997\" stroke-miterlimit=\"10\"\/>\n<path d=\"M41.6003 29.8668V6.40039H6.40063V29.8668\" class=\"line\" stroke=\"black\" stroke-width=\"2.74997\" stroke-miterlimit=\"10\" stroke-linecap=\"square\"\/>\n<path d=\"M46 35.7334H2.00049\" class=\"line\" stroke=\"black\" stroke-width=\"2.74997\" stroke-miterlimit=\"10\" stroke-linecap=\"square\"\/>\n<path d=\"M24.0002 6.39995V2\" class=\"line\" stroke=\"black\" stroke-width=\"2.74997\" stroke-miterlimit=\"10\" stroke-linecap=\"square\"\/>\n<\/svg>\n\n              <\/div>\n            <div class=\"Iconlist__content\">\n              <p>Klagom\u00e5len sammanst\u00e4lls och analyseras f\u00f6r att utveckla verksamheten<\/p>\n\n            <\/div>\n          <\/li>\n            <\/ul>\n  <\/div>\n\n\n<div class=\"wp-block wp-block-core-quote\">\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\"><div id=\"block-iconlink-block_5b830e003c2b69e5e68a6e2d54be75c7\" class=\"Icon-link Icon-link--download\">\n      <a href=\"https:\/\/www.friskola.se\/wp-content\/uploads\/imported\/Stodmaterial-om-klagomalshantering-2018.pdf\" target=\"\" class=\"Button is-button is-style-fill has-secondary-background-color has-secondary-border-color Button--download\">\n      <div class=\"Button__text\">\n        Ladda ned hela st\u00f6dmaterialet h\u00e4r\n      <\/div>\n      <div class=\"Button__arrow \">\n                <svg class='icon icon--download'  width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M8 -2.18557e-07L8 10M8 10L13 5M8 10L3 5\" stroke=\"black\" stroke-width=\"2\" stroke-miterlimit=\"10\"\/>\n<path d=\"M15 11.5V15H1V11.5\" stroke=\"black\" stroke-width=\"2\" stroke-miterlimit=\"10\"\/>\n<\/svg>\n\n        <\/div>\n    <\/a>\n  <\/div>\n<\/blockquote>\n<\/div>\n\n<div class=\"wp-block wp-block-core-paragraph\">\n<p><\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Klagom\u00e5lshanteringen kan ocks\u00e5 ge viktig information till huvudmannens ochf\u00f6rskolan eller skolans kvalitetsarbete, vilket kan bidra till h\u00f6gre kvalitet iverksamheterna f\u00f6r alla barn och elever. Lagstiftningen s\u00e4ger att huvudmannen ska ha ett system och rutiner f\u00f6rklagom\u00e5lshantering, &hellip;<\/p>\n","protected":false},"author":19886,"featured_media":1061,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[34],"tags":[37,44,35],"article_type":[],"agreement":[],"for-members":[],"class_list":["post-243","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-skoljuridik","tag-friskolor","tag-klagomalshantering","tag-skoljuridik"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.almegautbildning.se\/api\/wp\/v2\/posts\/243","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.almegautbildning.se\/api\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.almegautbildning.se\/api\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.almegautbildning.se\/api\/wp\/v2\/users\/19886"}],"replies":[{"embeddable":true,"href":"https:\/\/www.almegautbildning.se\/api\/wp\/v2\/comments?post=243"}],"version-history":[{"count":5,"href":"https:\/\/www.almegautbildning.se\/api\/wp\/v2\/posts\/243\/revisions"}],"predecessor-version":[{"id":1066,"href":"https:\/\/www.almegautbildning.se\/api\/wp\/v2\/posts\/243\/revisions\/1066"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.almegautbildning.se\/api\/wp\/v2\/media\/1061"}],"wp:attachment":[{"href":"https:\/\/www.almegautbildning.se\/api\/wp\/v2\/media?parent=243"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.almegautbildning.se\/api\/wp\/v2\/categories?post=243"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.almegautbildning.se\/api\/wp\/v2\/tags?post=243"},{"taxonomy":"type","embeddable":true,"href":"https:\/\/www.almegautbildning.se\/api\/wp\/v2\/article_type?post=243"},{"taxonomy":"agreement","embeddable":true,"href":"https:\/\/www.almegautbildning.se\/api\/wp\/v2\/agreement?post=243"},{"taxonomy":"for-members","embeddable":true,"href":"https:\/\/www.almegautbildning.se\/api\/wp\/v2\/for-members?post=243"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}